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Feb

26

Firm Spy Partner-Bashing, in Association With The New Lawyer

Posted by The Spy | Posted in Law and disorder, Marque Lawyers | Posted on 8.59am

Here at the Firm Spy we make an effort not to just hijack the content published on other websites, in particular those operating in the same space as us (namely ALB, Lawyers Weekly, and The New Lawyer). However, in the last week we have read two articles published by our good friends at The New Lawyer that we considered so compelling,  so pertinent, that we have decided to republish them here.

Unsurprisingly, both articles are a slap in the face to the modern-day corporate law firm partner.

The first article was written by a former associate to Michael Kirby. Nick James:

The nature of the top tier law firm has fundamentally shifted in the last three decades, writes Nick James, so isn’t it natural that those most adversely affected would begin to cast around for new alternatives?

OBSERVERS of the legal industry have for a while been describing a new set of behaviors and attitudes displayed by emerging lawyers. Generation Y in particular is described as a challenge and sometimes a problem for the existing law firm model.

The new generations, we are told, are less interested in doing the work required to become a partner and are more interested in:

  • profit share at an earlier age
  • flexibility
  • being given greater responsibility and client access
  • experiencing an individual connection with their personal values and the subject matter of their work.

While both Gen Y and X are different from the generations before them, it is important to note that many of the ‘changes’ in attitude ascribed to them are in fact natural responses and adjustment to dramatic changes in the large law firm environments they are inheriting.

Today’s mega law firm juggernaut is a relatively recent phenomenon. The very largest law firms in Australia in 1980 had only just exceeded 30 partners. They also operated under a very different set of conditions. In 1979 an article comprehensively surveying the phenomenon of the emergence of the “corporate” law firm in Australia, noted that “one firm has gone so far as to … specify weekly minimum billing targets for its partners and employee solicitors”. The article continued “other law firms have clung longer to a sense of individual autonomy in the partners”.

As law firms have grown since then, in only a few decades, what once was a system of a community of partners bounded by either personal friendship or acquaintance evolved into a highly impersonal/competitive/corporatised and semi-political structure. Its decision making model: Requiring the consensus of a large group of partner-owners who have a window in their career to collect profits before retirement; has (arguably inevitably) driven management decisions which have over time tended to serve the short-term profit interests of the equity partner-owners at the expense of other important interests, including those of the emerging lawyers and even of the firms’ clients.

The fall-out has been a large factor in the crisis in our legal profession of unhappy lawyers (even in partnership ranks) and dissatisfied clients, not to mention a decline in the general level of community respect for the profession. Increasingly higher fees; higher hours worked by lawyers; behavior driven by billing targets; the overheating of the leverage model; the creation of salaried partner/special counsel roles; and the increasing delay of promotion both to and beyond senior associate; are all a result of the intense focus on profits-per-equity-partner as the fundamental goal sitting at the centre of the top tier firm.

Ultimately these sorts of observations don’t mean much in a business sense unless they necessarily lead to two conclusions:

a) Factors inherent in the current large law firm model actually make the model bad at what it must do in the long term in order to remain sustainable and successful; which is to keep its workforce and its clients happy.

And therefore:

b) The current large law firm model is vulnerable to new structures that can do a better job of giving lawyers a better place to work and clients better service and value while being able to accommodate the scale of needs of modern globalised corporations.

The structure which will win in the long term will need more than the simple advantages of incumbency which make the modern top tier law firms appear invincible at this point in time. Any new structure must, to be successful, rebalance the needs of lawyers for conditions which were once an embedded part of their working life as well as provide a dynamic engine capable of driving the growth of the business. How this is to be done is the task for the next generation of lawyers; those who have inherited a large law firm model which they can now plainly see is flawed and requires rethinking. The urgency of this task is heightened as they increasingly realise they themselves are among the primary victims of its basic dynamic and the cost to their lives as well as their professional enjoyment is too great to continue working within the existing model.

It is important to remember, that emerging alternative visions for the future for top tier practice, like the aspirations of the new generation of lawyers, are not a radical departure from the history of the legal profession. It is instead the overheated, current big firm model which is the aberration. It seems arguable that ‘new’ visions for the practice of law in fact represent a continuation of the sorts of things we have always wanted from our workplaces and which are only resurfacing now because they have been left behind for a while too long.

Nick James is the founder and director of the Sydney-based law firm Optim Legal. He is an alumnus of two top tier firms and was an associate to Justice Michael Kirby at the High Court of Australia. Comments can be left online or sent privately to nick@optimlegal.com.au.

The second article was written by Michael Bradley. Bradley, you’ll recall, has previously been the subject of some Firm Spy criticism. Until now, we thought Bradley was some kind of space cadet. We censured him over forcing graduate job applicants to his firm Marque Lawyers (named after a wallet) to write a 500-word application essay featuring the word “jazzy”. We wrote our own application and published it. We also criticized Bradley over the advice he gave to seasonal clerks on how they should comport themselves at their job interview.

We thank Bradley for having the courage to write an article which broadcasts the problems of the modern-day partnership, and necessarily implicates his former firm Gadens where he is an erstwhile managing partner.

Being a partner no longer means having a say in how the business is run, among other things. Michael Bradley asks, what is partnership now, anyway?

“…I looked around at the partners and I thought, ‘I don’t want your life’.” So the senior associate from a very large firm told me in describing his reasons for leaving secure employment and the path to partnership. That’s of course a very personal thing. There are plenty of lawyers who are at least prepared to live that life for the reward of partnership. But what is partnership these days?

It used to mean ownership, a direct financial stake and a say in how the business was run. But in most large firms, the role of the “partner” has had its scope defined progressively more narrowly over the past 30 years to what is now pretty much a single dimension.

The risk/reward proposition in private practice never really stacked up. The available pay per hour worked is, even at the most profitable firms, paltry by comparison with some alternative career paths. The trade-off was the addition of job satisfaction – intellectual, emotional, proprietorial. You could aspire to own a real piece of something special, and enjoy the benefits that went wit h it. These included loads of social status and a soft landing at the back end of your career – a leisurely slide out with a corner office and some board seats, supported by the next generation of partners who were in a carriage further back on the same perpetual train.

It became noticeable by the early 90s that this system had an inbuilt defect, due to the lawyer’s natural imperative to think myopically. The spectacle of ageing partners living off the fat for years after their prime became rapidly annoying and ultimately intolerable for the young Turks. Firms responded by, first, implementing a gracefully staged slide down the equity pole. This quickly escalated into an entrenched “up and out” philosophy throughout the profession which dictates that every partner will progress upwards in power and profitability until they can go no higher; and then they are taken out the back and shot.

It’s a classically human mode of organisation. Human, but not humane. Law firms have accepted that they are not places for the faint hearted, which might be okay if the slices of pie had gotten bigger to compensate for the loss of long term job security. But it hasn’t. Partners still derive all their income during their stay at the firm; they have no access to capital gain and no opportunity to cash out (unless they float the firm). And their incomes, while still high, haven’t climbed in the exponential way that, for example, public company CEOs’ salaries have.

At the same time as finding themselves participating in what is now quite literally a rat race, partners have progressively given up most of their traditional role. Driven by the two complementary theories that “good lawyers make bad managers” and “partners should stick to their knitting”, the era of “professional management” in law firms has arisen and is now firmly in control. Whether or not the guy (yes, it’s a guy) at the top is or isn’t a lawyer, there is a phalanx of COOs, CFOs, HR, BD and KM Directors in complete charge of every aspect of the management and administration of the firm.

The partner’s role is now reduced to this – ensure that (a) you and every member of your team/cell/unit has the requisite number of chargeable hours on their timesheet every day; and (b) the fees under your “control” (however that’s measured) are adequate to justify your continued progression up the greasy pole. How you achieve that is not so centrally controlled, but the consequences of failure certainly are. Pressure? Yeah, just a bit.

It’s efficient, definitely. But for the partner in the trenches, is it what you bargained for? I’d argue that, if you have no real say over hiring, firing, remuneration or progression, and you don’t frequently participate in an open forum with your partners to talk about your business in whatever terms and on whatever agenda you choose, then you are an owner in nothing but name. It shouldn’t be a huge surprise that not everyone wants to be you anymore.

Will we see a day when a group of corporate lawyers/accountants assemble together and simply say to partners “give us a bigger slice of the pie or we’ll leave and your firm will disintegrate”?

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Comments (3)

  1. Anon said on :26/Feb/2010 at 03:02

    From my observation, it seems that the increase in the size of firms has not actually been an increase in the number of lawyers in the firm but an increase in the number of hangers on. Large armies of management, marketing, human resources, analysts, consultants and other people who don’t seem to do any work and serve no useful purpose have taken over law firms. Where there used to be one person doing a job there is now ten (and not one of them will actually do their job if asked by a lawyer- it is always someone else’s responsibility). Of course, none of these people actually understand what the lawyers do but are happy to micromanage because it increases their empire. Lawyers that leave are not replaced by other lawyers (that would be too expensive) however there seems no end to the number of non billing hangers on that a firm can recruit. Part of it seems to be based on keeping up with the Jones. If X firm is doing it we must too. (And yes, I have heard that many times as a justification).

    The difficulty is that all these empires cut into the profit. The chargeout rate now has to cover more. The solution that management comes up with is not to minimise the costs of the hangers on (that would be against their interests as they too are hangers on). No, the lawyers will have to bill more hours, charge their clients more and generate more profit (all the while coping with the increasing timewasting demands of the hangers on- endless training sessions on whatever management theory is the latest flavour of the month, complete this survey, fill in this form etc.) At the same time the resources (admins, WP, paralegals etc) which the lawyers need to complete the work are reduced.

    Clients are now evaluated on how much profit they generate for the firm each year, not on their past relationship or the volume/quality of work. (Of course the firms have to pay another army to do this analysis). The focus (especially those nearing retirement) is on how much can be screwed out of their clients now and at what little cost. To write down any ridiculous and overinflated bills would cut into the profit. (Generation Y know this - how do you think they are able to walk out the door at 5pm while still maintaining an enviable amount of billable hours?) There is more profit in a junior spending endless hours writing a substandard advice on a topic they know nothing about then a senior lawyer completing the same task quickly.

    Short term profit, greed and arrogance has overtaken client relationships. After all, there is no need for older partners to regress to the old fashioned practice of genuinely cultivating their client relationships and caring about their clients needs, so why should they care - the marketing army will take care of it with their marketing leaflets and branding written by consultants and their client newsletters and databases. Some partners seem to think that their firms past reputation is all that is required and the clients would not dare leave. This is not proving to be the case now that there are now cheaper boutique firms who can provide a better quality of work at a cheaper price.

    Younger partners may care more about their client relationships but they too are stuck with the short term emphasis on maximising profit from their clients. If they do not then they risk their position. They are caught in a web.

    It is no wonder that lawyers no longer aspire in great numbers to be partners in large law firms and that the large law firm model is failing. Partners seem to be continually unhappy, lacking in morale and willing to backstab each other in order to gain advantage. Instead of ownership and pride, they are compromised individuals with no power who must compete against each other to drain the most money out of their clients in order to feed the constant demands of management.

  2. Anonymous said on :27/Feb/2010 at 10:02

    I congratulate Bradley on his views and his openness in feeling able to publish them. Having worked in Australia and Europe there are some essential differences that need to be got out of the way first and foremost before Australia can be competitive in the legal market (A&O, eat your heart out, because if you provide in Australia what you provide in London, the top firms and probably mid tiers will drop off the pace). The key being appreciation of staff. London has figured that staff are the future, from the trainee to the BD, to admins, Europe realises that lawyers cannot function efficiently without them. Australia still thinks that an untrained bod can do all of the above and more for less pay. Its time for law firms in Australia to realise that unless you challenge the norm, you only align yourself with peers, you dont set yourself apart. Secondly, staff development, mentoring and training. Where is this in Australia? How many people can put up their hands and honestly say they’re satisfied with what they’re getting? Its not good enough to simply say ‘well, this is how I was trained so its how I’m going to train you’. That is outdated and naive. Take your lawyers out, introduce them to clients, take them to meetings, show them the workings of a law firm. Ok, they may decide that partnership is not for them, but offer them an alternative - do you want to waste the time and money you’ve invested in them?

  3. A. Nonimus said on :22/Mar/2010 at 05:03

    Ah, that explains why I feel like a robot at a widget factory.

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